Internet Sales Manager

Vancouver, WA

Job Title:                           Internet Sales Manager/BDC Manager

Department:                      Business Development Center

Supervisor:                        General Sales Manager

Summary Description

Oversee BDC Representatives/Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.

Duties and Responsibilities

  • Hiring, training, motivating, counseling and monitoring the performance of Internet Sales – BDC department.
  • Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
  • Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
  • Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
  • Holding daily sales meetings and conducting sales training.
  • Handling incoming internet leads and setting appointments.
  • Handle incoming phone call leads and setting appointments.
  • Handle live website chat sessions.
  • Perform other related duties as assigned or requested.

Supervisory Responsibilities

  • Establish departmental work schedule, balancing the workload of all employees.
  • Set policies and procedures for department.
  • Manage employee performance (evaluate and council).
  • Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
  • Maintain records of all employee performance reviews.
  • Provide training for all department employees.

Qualifications & Job Requirements

  • Call center and telemarketing experience a plus.
  • 2+ years of sales and management experience.
  • Strong appointment setting. objection handling skills and closing skills.
  • CRM and compute experience.
  • Have a love of motorcycles.
  • Strong work ethic and willing to give 110% until the job is complete and done right.
  • Professional demeanor and appearance.

Physical Demands

  • Requires the use of both hands.
  • Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.
  • Requires standing and/or walking for extended periods of time.

Working Conditions

  • The noise level in the work environment is usually loud.
  • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally exposed to exhaust fumes or other airborne particles.