Internet Sales Manager
Job Title: Internet Sales Manager/BDC Manager
Department: Business Development Center
Supervisor: General Sales Manager
Oversee BDC Representatives/Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.
Duties and Responsibilities
- Hiring, training, motivating, counseling and monitoring the performance of Internet Sales – BDC department.
- Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
- Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads.
- Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments.
- Holding daily sales meetings and conducting sales training.
- Handling incoming internet leads and setting appointments.
- Handle incoming phone call leads and setting appointments.
- Handle live website chat sessions.
- Perform other related duties as assigned or requested.
- Establish departmental work schedule, balancing the workload of all employees.
- Set policies and procedures for department.
- Manage employee performance (evaluate and council).
- Assist Dealer Principal or General Manager with recruiting, interviewing, hiring, and terminating employees.
- Maintain records of all employee performance reviews.
- Provide training for all department employees.
Qualifications & Job Requirements
- Call center and telemarketing experience a plus.
- 2+ years of sales and management experience.
- Strong appointment setting. objection handling skills and closing skills.
- CRM and compute experience.
- Have a love of motorcycles.
- Strong work ethic and willing to give 110% until the job is complete and done right.
- Professional demeanor and appearance.
- Requires the use of both hands.
- Frequently required to bend, stoop, crouch, reach, handle tools and lift 40lbs of material.
- Requires standing and/or walking for extended periods of time.
- The noise level in the work environment is usually loud.
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally exposed to exhaust fumes or other airborne particles.